Help Center

New to myJacksonCounty? We’ll help you quickly pay property taxes, schedule payments, find receipts, and more.

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  • Change or reset your password plus-icon minus-icon

    Reset your password If you have forgotten your myJacksonCounty password or are locked out of your account, click this link to get it reset. A password reset link will be sent to the email address associated with your account.    Change your passwo...
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  • Create a myJacksonCounty profile plus-icon minus-icon

    Follow the steps to create a profile on myJacksonCounty:   1. Visit myJacksonCounty or download the mobile app for iOS or Android and click Continue to PayIt Login.     2. To create a profile using your email, click Sign Up, and then: ...
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  • How do I change my email address? plus-icon minus-icon

    Follow the directions below to change the email address associated with your myJacksonCounty profile: Note: If you sign in using the social sign on options (Facebook, Google, Apple) you will not be able to change your email with these steps. Conta...
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  • What is social sign-on? plus-icon minus-icon

    Social sign-on, otherwise known as authentication, is a form of single sign-on using existing information from other accounts you have. This prevents myJacksonCounty users from having to worry about remembering another email and password combinati...
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  • Which sign-on method is the most secure? plus-icon minus-icon

    All sign-on methods for myJacksonCounty are equally secured. The different social sign on options including Apple, Facebook, and Google are provided for your convenience. No matter how you choose to sign on to the website, your personal informatio...
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  • Why should I sign up instead of continuing as a guest? plus-icon minus-icon

    By signing up and creating a profile, myJacksonCounty can pre-populate form fields, expedite the payment process on your next visit and store all paid receipts when paying online through the platform. In addition, paying your property tax with a m...
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